Troubleshooting
Common issues and how to resolve them
I Have Not Received My Royalty Payment
If your royalty payout is overdue or missing, here is how to investigate and what to do.
Why Your Lyrics Aren't Showing on Spotify or Apple Music (and How to Fix It)
You added lyrics to your release but they are not appearing on the streaming platform. Here are the usual reasons and what you can do about it.
My Paid Plan Is Still Showing as Free After Purchase
If your account still shows the Free plan after you paid to upgrade, here are the quick checks that resolve it, and when to contact support.
My Release Was Paused for an Audio Fingerprint / Content Match
Got a notification that your audio may have been uploaded before, or a "song mismatch" flag? Here is why it happens and how to prove ownership and clear it.
I Cannot Log In to My InterSpace Account
If you are having trouble logging in, here are the most common causes and how to fix them quickly.
How to Contact InterSpace Support — All Your Options
There are several ways to get help from InterSpace — AI chat, ticket system, and email. Here is how each works and when to use it.
"Changes Requested" — Updating Your Release When Editing Is Locked
Your release shows "Changes Requested" but the editor is disabled? Here is what that status means and exactly how to make the change the team asked for.
I Did Not Receive My Verification or Password-Reset Email
If your sign-up verification or password-reset email has not arrived, here is how to fix it, including why Outlook and Hotmail addresses are often affected.
My Release Is Stuck in Review
What to do if your release has been in Pending or Under Review status for longer than expected.
Why Was My Release Rejected?
Common reasons why releases are rejected during the QC review process and how to fix each issue.
My Music Is Not Showing on Spotify or Apple Music
If your approved release is not appearing on Spotify, Apple Music, or other platforms, here are the steps to investigate and resolve it.
Why Does My Music Sound Quieter or Different on Streaming Services?
Streaming services apply loudness normalization, which can make your track sound quieter than your master. Here is why, and how to prepare your audio.
My Release Is Approved but Not Live Yet — DSP Delivery Windows
Approval is only phase one. After your release passes review it still has to be delivered to and processed by each store — here is how long that takes and when to worry.
My Release Was Flagged or Taken Down for Artificial Streaming
If a store detected fraudulent streams on your release, here is what it means and the steps to take.
What Is Artificial (Fake) Streaming and Why Is It Dangerous?
Artificial streaming means using bots or paid services to inflate play counts. It can get your music removed and your royalties withheld. Here is what to avoid.
How to Fix a Release Stuck in Draft or 'Submitting' Status
Learn how to resolve issues when your release gets stuck in Draft or 'Submitting' status, including troubleshooting steps and when to contact our support team.
Version Invalid Error When Creating a Release: Causes and Fixes
Why the release form shows a Version invalid error on step one, and how to clear it.