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Troubleshooting

Common issues and how to resolve them

📄 6 articles

All Articles

My Music Is Not Showing on Spotify or Apple Music

If your approved release is not appearing on Spotify, Apple Music, or other platforms, here are the steps to investigate and resolve it.

👁️ 27
⏱️ 3 min read

My Release Is Stuck in Review

What to do if your release has been in Pending or Under Review status for longer than expected.

👁️ 18
⏱️ 3 min read

Why Was My Release Rejected?

Common reasons why releases are rejected during the QC review process and how to fix each issue.

👁️ 14
⏱️ 4 min read

I Have Not Received My Royalty Payment

If your royalty payout is overdue or missing, here is how to investigate and what to do.

👁️ 9
⏱️ 1 min read

I Cannot Log In to My InterSpace Account

If you are having trouble logging in, here are the most common causes and how to fix them quickly.

👁️ 0
⏱️ 2 min read

How to Contact InterSpace Support — All Your Options

There are several ways to get help from InterSpace — AI chat, ticket system, and email. Here is how each works and when to use it.

👁️ 0
⏱️ 2 min read