Common issues and how to resolve them
If your royalty payout is overdue or missing, here is how to investigate and what to do.
You added lyrics to your release but they are not appearing on the streaming platform. Here are the usual reasons and what you can do about it.
If your account still shows the Free plan after you paid to upgrade, here are the quick checks that resolve it, and when to contact support.
Got a notification that your audio may have been uploaded before, or a "song mismatch" flag? Here is why it happens and how to prove ownership and clear it.
If you are having trouble logging in, here are the most common causes and how to fix them quickly.
There are several ways to get help from InterSpace — AI chat, ticket system, and email. Here is how each works and when to use it.
Your release shows "Changes Requested" but the editor is disabled? Here is what that status means and exactly how to make the change the team asked for.
If your sign-up verification or password-reset email has not arrived, here is how to fix it, including why Outlook and Hotmail addresses are often affected.
What to do if your release has been in Pending or Under Review status for longer than expected.
Common reasons why releases are rejected during the QC review process and how to fix each issue.
If your approved release is not appearing on Spotify, Apple Music, or other platforms, here are the steps to investigate and resolve it.
Streaming services apply loudness normalization, which can make your track sound quieter than your master. Here is why, and how to prepare your audio.
If a store detected fraudulent streams on your release, here is what it means and the steps to take.
Approval is only phase one. After your release passes review it still has to be delivered to and processed by each store — here is how long that takes and when to worry.
Artificial streaming means using bots or paid services to inflate play counts. It can get your music removed and your royalties withheld. Here is what to avoid.