Common issues and how to resolve them
Your release shows "Changes Requested" but the editor is disabled? Here is what that status means and exactly how to make the change the team asked for.
What to do if your release has been in Pending or Under Review status for longer than expected.
Got a notification that your audio may have been uploaded before, or a "song mismatch" flag? Here is why it happens and how to prove ownership and clear it.
Common reasons why releases are rejected during the QC review process and how to fix each issue.
If your royalty payout is overdue or missing, here is how to investigate and what to do.
If you are having trouble logging in, here are the most common causes and how to fix them quickly.
If your approved release is not appearing on Spotify, Apple Music, or other platforms, here are the steps to investigate and resolve it.
Approval is only phase one. After your release passes review it still has to be delivered to and processed by each store — here is how long that takes and when to worry.
There are several ways to get help from InterSpace — AI chat, ticket system, and email. Here is how each works and when to use it.