Option 1: AI Chat Assistant (Fastest — 24/7)
Click the chat icon in the bottom-right corner of any help centre page. Our AI assistant is trained on all InterSpace knowledge base articles and can answer most common questions instantly at any time of day.
Best for: Quick questions, how-to guidance, understanding policies
Not for: Account-specific issues that require access to your account data
Option 2: Submit a Support Ticket
- Go to Contact Support or Submit a Ticket.
- Select the category that best matches your issue.
- Fill in the ticket form — the more detail you provide, the faster we can resolve it.
- Attach any relevant screenshots or files.
- Submit and you will receive a confirmation email with your ticket number.
- Track your ticket at My Tickets.
Response time: Within 24–48 hours for standard plan users; within 12 hours for label-tier users.
Best for: Distribution issues, royalty disputes, release corrections, account problems
Option 3: Search the Help Centre First
Many questions are answered in our knowledge base articles. Use the search bar at the top of this page to find relevant articles before submitting a ticket — you may get an immediate answer.
Tips for Faster Support
When submitting a ticket, always include:
- Your registered email address
- Release name and ISRC/UPC if the issue is about a specific release
- The platform name if the issue is specific to one DSP (e.g., "My release is missing on Spotify but is live on Apple Music")
- Screenshots of any error messages
- A clear description of what you expected to happen vs. what happened
What InterSpace Support Can Help With
- Distribution and delivery questions
- Royalty statement inquiries
- Release corrections and takedowns
- Account access and billing
- Smart Link and Pre-Save issues
- DJ Deck access and verification
- Copyright claims and disputes
What InterSpace Cannot Help With
- Spotify/Apple Music playlist decisions — we cannot guarantee or request editorial placements
- Direct access to your DSP artist accounts — claim your own Spotify for Artists profile
- Legal disputes between artists — you will need a music lawyer for ownership or contract disputes
- Third-party service issues — problems with DistroKid, TuneCore, or another distributor are not within our scope