After upgrading to a paid plan, your account should switch from Free automatically. If it still shows Free, it is usually one of a few simple things. Work through the checks below in order.
1. Confirm the Payment Completed
Make sure your payment actually went through. Check for a confirmation email or receipt from the payment provider. If the payment failed, was cancelled, or is still pending with your bank, the upgrade will not apply until it clears. If you were charged but have no confirmation, keep the receipt, you will need it below.
2. Refresh Your Session
Log out of your InterSpace account and log back in, then reload your dashboard. Plan changes sometimes need a fresh session to show. Allow a few minutes after payment for it to process.
3. Complete Your Identity Verification (KYC)
InterSpace requires KYC identity verification for full account access and before any payouts. If your KYC is still Pending or Rejected, complete or resubmit it from the KYC Verification page in your dashboard. See Account Verification (KYC). Even when your plan is active, unfinished KYC can limit what you are able to do.
4. Still Showing Free? Contact Support
If your payment succeeded, you have logged back in, and your plan still shows as Free, this is not expected. Open a ticket at the Help Desk and include:
- The email address on your InterSpace account
- Your payment confirmation or receipt
- The plan you purchased
The team will check your payment and restore the correct plan.
For a walkthrough of the upgrade process itself, see How to Upgrade or Change Your Plan.