My Music Is Not Showing on Spotify or Apple Music
If your release has been approved by InterSpace but you cannot find it on streaming platforms, use this guide to diagnose the issue.
Step 1 — Check the Release Status
Log into your dashboard and check the status of your release. It must show Live or Approved to be on DSPs. If it still shows Pending or Under Review, you will need to wait for the review to complete.
Step 2 — Allow Time for DSP Processing
Even after your release is approved, DSPs need time to process and index your music. Typical delivery times:
- Spotify: 3–5 business days after approval
- Apple Music / iTunes: 3–7 business days
- Boomplay, Audiomack: 3–5 business days
- YouTube Content ID: Up to 2 weeks
Step 3 — Search Correctly
On Spotify, search for your exact track name and artist name. Common issues:
- Your track may be listed under a slightly different artist name — check for typos
- Try searching just the track title without the artist name
- On Apple Music, try searching in the correct country/region
Step 4 — Check Which DSPs Were Selected
In your release details, confirm that Spotify or Apple Music was included in your DSP selection. If a platform was not selected during the DSP step, your music was not sent there.
Step 5 — Contact Support
If more than 10 business days have passed since approval and your release is still not visible on a platform, contact our support team at support@interspacemusic.com with:
- Your release title and release ID
- The platform(s) where the release is missing
- The date your release was approved