I Cannot Log In to My InterSpace Account

Step 1: Check Your Email Address

Make sure you are using the correct email address. Try:

• The email you used to register (check old emails for a welcome message from InterSpace)
• Any alternative email addresses you may have
• Check if you logged in with a social account (Google, Apple, etc.) previously

Step 2: Reset Your Password

1. Go to the Forgot Password page.
2. Enter your email address and click Send Reset Link.
3. Check your inbox (including spam/junk) for the reset email.
4. Click the reset link — it is valid for 24 hours.
5. Set a new password and log in.

Step 3: Check for Account-Specific Issues

• Account suspended? — if you violated Terms of Service, you may receive an account suspension notice by email. Contact support if you believe this is in error.
• Subscription expired? — if your plan has lapsed, you can still log in but you may have restricted access. Update your payment details to restore full access.
• Too many login attempts? — after 5 failed attempts, accounts are temporarily locked for 15 minutes. Wait and try again, or use the password reset to bypass the lockout.

Step 4: Try a Different Browser or Device

• Clear your browser cookies and cache (Ctrl+Shift+Del on Windows, Cmd+Shift+Del on Mac)
• Try an incognito/private browsing window
• Try a different browser (Chrome, Firefox, Safari, Edge)
• Try on a different device (phone vs. computer)

Step 5: Contact Support

If none of the above works, please submit a support ticket or use the AI chat on the homepage with the following information:

• Your registered email address
• The error message you are seeing (screenshot if possible)
• The device and browser you are using

Our support team will verify your identity and restore access manually if needed.