Results for release date.
My Release Is Approved but Not Live Yet — DSP Delivery Windows
Approval is only phase one. After your release passes review it still has to be delivered to and processed by each store — here is how long that takes and when to worry.
My Release Is Stuck in Review
What to do if your release has been in Pending or Under Review status for longer than expected.
My Music Is Not Showing on Spotify or Apple Music
If your approved release is not appearing on Spotify, Apple Music, or other platforms, here are the steps to investigate and resolve it.
"Changes Requested" — Updating Your Release When Editing Is Locked
Your release shows "Changes Requested" but the editor is disabled? Here is what that status means and exactly how to make the change the team asked for.
Why Your Lyrics Aren't Showing on Spotify or Apple Music (and How to Fix It)
You added lyrics to your release but they are not appearing on the streaming platform. Here are the usual reasons and what you can do about it.
My Release Was Paused for an Audio Fingerprint / Content Match
Got a notification that your audio may have been uploaded before, or a "song mismatch" flag? Here is why it happens and how to prove ownership and clear it.
My Release Was Flagged or Taken Down for Artificial Streaming
If a store detected fraudulent streams on your release, here is what it means and the steps to take.
Why Was My Release Rejected?
Common reasons why releases are rejected during the QC review process and how to fix each issue.
How to Contact InterSpace Support — All Your Options
There are several ways to get help from InterSpace — AI chat, ticket system, and email. Here is how each works and when to use it.
What Is Artificial (Fake) Streaming and Why Is It Dangerous?
Artificial streaming means using bots or paid services to inflate play counts. It can get your music removed and your royalties withheld. Here is what to avoid.
Why Does My Music Sound Quieter or Different on Streaming Services?
Streaming services apply loudness normalization, which can make your track sound quieter than your master. Here is why, and how to prepare your audio.
How to Fix a Release Stuck in Draft or 'Submitting' Status
Learn how to resolve issues when your release gets stuck in Draft or 'Submitting' status, including troubleshooting steps and when to contact our support team.
Version Invalid Error When Creating a Release: Causes and Fixes
Why the release form shows a Version invalid error on step one, and how to clear it.
Ask the support team.
Open a ticket with your release title or link. A person replies by email, usually within one business day.