Your Smart Link landing page pulls in platform links automatically after your release goes live. Most of the time this works with no action from you, but there are a few situations where platforms do not appear or the page does not update. This article explains what causes each one and how to fix it.
Why Platforms Are Missing
The Smart Link matches your release across streaming stores by title and artist. If it cannot find your release on a particular platform, the link for that platform will not appear. The most common reasons are:
- The release is very new. Some stores take a few extra days to ingest new releases, so a platform link may be missing for a day or two even after your music is live.
- The title matched the wrong listing. If another song with the same title already exists on a platform, the automatic match may point to that song instead of yours. You can correct this manually.
- The platform was not selected during distribution. If a store was not included when you submitted your release, your music was never delivered there, so the Smart Link has nothing to link to.
How to Add or Correct Platform Links
- Go to interspacemusic.com/fm/ and sign in with the email on your InterSpace account.
- Open the Smart Link for your release and choose to edit it.
- Find the streaming service you want to add or correct in the platform list.
- Paste the correct store URL for your release into that field.
- Save your changes. The updated links appear on your Smart Link page right away.
If a platform is not shown in the edit view at all, it was most likely not selected when you submitted your release. Open a support ticket and the team can update your release and arrange redelivery to that platform.
The Old interspace.ink Address No Longer Works
Our Smart Link web address changed. If you have an older link on the interspace.ink domain, that address is no longer active. All Smart Links now use interspacemusic.com/fm/, in the format interspacemusic.com/fm/your-release-slug. You can find the current URL for any of your Smart Links by signing in at interspacemusic.com/fm/.
My Smart Link Shows No Platforms at All
A Smart Link only activates once your release is live on at least one streaming platform. If your release is still under review or has not reached any store yet, the page will not show any platform buttons. Check your release status in your dashboard first. Once it shows as Live, return to the Smart Link and refresh it.
If Saving Fails
If you get an error while saving your Smart Link, try refreshing the editor, clearing your browser cache, or using a different browser or a private window, then save again. If the error continues, open a support ticket with your release title and the exact error message.
For help creating a new Smart Link from scratch, see How to Create Your Smart Link.