Submitting a Support Ticket
If you cannot find an answer in the Help Center, our support team is here to help. Here is how to get in touch.
How to Submit a Ticket
- Go to help.interspacemusic.com
- Click Submit a Ticket
- Fill in the form:
- Select the relevant category (Release Issue, Royalty Payment, Technical Problem, etc.)
- Write a clear, detailed subject line
- Describe your issue in full — the more detail you provide, the faster we can help
- Attach any relevant screenshots or files
- Click Submit
Alternatively, email us directly at support@interspacemusic.com.
What to Include in Your Ticket
To get the fastest resolution, include:
- Your registered email address
- Release title and release ID (if the issue is about a specific release)
- The platform or feature affected (Spotify, Royalties, SmartLink, etc.)
- A clear description of the problem
- Screenshots or error messages if applicable
How to Track Your Ticket
- Go to help.interspacemusic.com and log in
- Click My Tickets
- View all open and closed tickets with their current status
Ticket Status Meanings
| Status | Meaning |
|---|---|
| Open | Ticket received, awaiting response from our team |
| In Progress | Our team is actively working on your issue |
| Waiting on You | We have responded and need more information from you |
| Resolved | The issue has been closed |
Support Hours
Our support team is available Monday to Friday, 9AM – 6PM WAT. We aim to respond to all tickets within 24 hours on business days. Paid plan members receive priority response times.